If you purchased the audio using our online shop then simply sign in and visit the Digital Purchases re-download area to download the updated audio.

If your Rockschool product was supplied with a "Dropcard" (a plastic card the size of a credit card on which a download URL and download code are printed) and you have issues accessing your downloadable package, please follow these steps:

1. Visit dropcards.com/help
2. Click "Submit a request" (top-right of page) to open a help ticket with Dropcards
3. Complete the form by providing your name, email address, the download URL shown on your dropcard and the access code shown on your Dropcard
4. When asked "Which problem best matches yours?", choose "I'm having trouble redeeming my download"
5. You may also provide any other information you think relevant in the "Description" field (e.g. an error code shown on the page)
6. Dropcards aim to respond to trouble tickets by the end of the next business day, so please be patient. If you contact them on a Friday, for example, your card should be reactivated by the end of the business day on Monday. Please be aware that Dropcards are an American company working in the US Eastern Standard Time (EST) time zone

If you have purchased a hard copy Rockschool book with a CD you'll need to contact us and we'll make the audio available for you to download via our secure downloads area.